Requests

The Requests module allows the Tenant Admin to monitor and manage all requests created by employees within the organization. It provides a centralized view of employee request activities, enabling the Tenant Admin to review request details, track request status, and oversee device-related operations. The Requests page displays all types of requests, including:

• Device Pickup Requests

• Device Drop-off Requests

• Device Service Requests

  This module helps Tenant Admins track the status of requests and monitor all device and service-related activities.

Requests

The Requests List Page displays all device pickup and drop-off requests.

Each request row shows:

• Request ID – Unique system-generated identifier
• Employee – Name of the employee associated with the request (if applicable)
• Request Type – Pickup / Drop-off / Maintenance
• Device Type – Category of the device
• Device Code – Specific device involved
• Locker Name – Locker used for the request
• Created On – Date and time when request was created
• Status – Current state of the request
• Actions – View

This page helps the Tenant Admin:

• Track request progress
• Identify pending operations
• Monitor completed actions
• Investigate failed or cancelled requests

Request Types

Requests may include:

Device Pickup

Created when:

• An employee requests to collect a device from a locker.

Device Drop-off

Created when:

• An employee returns a device to a locker.

Maintenance Pick-up

Created when:

• A device is removed from a locker for servicing.

Maintenance Drop-off

Created when:

• A device is placed back into a locker after maintenance.

Each request is linked to:

• A specific device
• A locker
• A slot (where applicable)
• A user or admin

Request Status Definitions

Each request progresses through defined statuses.

Common statuses include:

Pending

• Request is created.
• QR code generated.
• Waiting for locker interaction.

Closed

• QR successfully scanned.
• Device pickup or drop-off physically completed.
• System location updated.

Cancelled

• Request was cancelled before completion.

Processing

• The actual pickup or dropoff process is inprogress.

These statuses ensure operational transparency and traceability.

14.3 View Request Details

To view detailed information:

1. Click View on a request.

2. The Request Details Popup will open.

   

This detailed view helps the Tenant Admin:

• Verify device movement history
• Investigate incomplete requests
• Confirm who performed the action
• Track timeline of device handling

Request Lifecycle

A request follows this lifecycle:

1. Request Created
2. QR Code Generated
3. Locker Interaction (Scan QR)
4. Physical Pickup/Drop-off
5. Status Updated to Completed

The system updates the device location only after successful locker authentication.

This ensures:

• Secure access control
• Accurate inventory tracking
• Full auditability