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Device Pick-up Request

  • A Device Pick-up request is used to collect a device from a locker for usage. This workflow ensures secure access, traceability, and accurate device location updates.

To create a device pickup request, follow the steps below:

  1. Select Device Type
    The user chooses the required device type (for example, Laptop or Phone).

  2. Provide Issue or Notes
    Enter issue or notes to describe the reason for pickup or any special instructions.

  3. Select Pickup Locker
    A locker is selected from which the device will be collected.

  4. Confirm Request Details
    The system displays a summary including:

    • Device type
    • Issue or notes
    • Locker location
      The user confirms the request.

  5. QR Code and Device Pickup

    • Each user is assigned a unique QR code that is used for all device requests.
    • The user scans their QR code at the selected locker.
    • The assigned device is released and collected by the user.

Outcome

  • The request status is marked as Completed after successful pickup.
  • The device location is updated in the system.
  • The request remains available for tracking and audit purposes.

Cancel Request

  • Click Cancel request and upon successful confirmation the request will be cancelled.

Device Pick-up Request (via ServiceNow)

  • A Device Pick-up Request allows users to request a device directly from the ServiceNow portal. After submitting the request, a QR code is generated, which can be used at the assigned Smart Locker to collect the device.

To create a device pickup request, follow the steps below:

  1. Select Locker Location
    Choose the locker from which the device will be collected.

  2. Select Device Type
    Select the required device type.

  3. Provide Additional Notes
    Enter any notes or instructions if required.

  4. Submit the Request
    Click Submit to create the request.

  5. QR Code and Device Pickup

    • A unique QR code is generated for the user.
    • The user scans their QR code at the locker.
    • The assigned device is released and collected by the user.

Outcome

  • The request is successfully created.
  • The device can be collected using the generated QR code.
  • The request status is updated after successful pickup.
  • The request remains available for tracking and audit purposes.

Device Maintenance Pick-up Request (via ServiceNow)

A Device Maintenance Pick-up Request allows users to request the collection of a device from a Smart Locker for maintenance. Once the request is submitted, the assigned support team can retrieve the device from the selected locker for servicing.

To create a Device Maintenance Pick-up Request, follow the steps below:

  1. Select Locker Location
    Choose the locker from which the device will be picked up.

  2. Select Store
    Select the destination store where the device will be sent for maintenance.

  3. Select Your Device
    Choose the device that requires maintenance.

  4. Provide Additional Notes
    Enter any maintenance details or special instructions if required.

  5. Submit the Request
    Click Submit to create the maintenance pickup request.

Outcome

  • The request status is updated to Closed after successful pickup.
  • The assigned device location is updated to In Use.
  • The device is associated with the user until it is returned through a Device Drop-off request.
  • The request remains available for tracking and audit purposes.