Device Pickup Request

• A Device Pickup Request allows users to collect a device from a Smart Locker for use. This workflow ensures secure device access and keeps the device and request status updated throughout the pickup process.

  

To create a device pickup request from the Smart Locker kiosk, follow the steps below:

1. Select Device Pickup
   Select Device Pickup from the available request types.

2. Select Device Type
   Choose the required device type, such as Laptop or Phone.

   

3. Provide Issue or Notes
   Enter any relevant issue, reason, or additional instructions related to the device pickup.

4. Create the Request
   Review the entered details and select Create Request to submit the pickup request.

5. View Request Details
   After the request is created, the kiosk displays the request details, including:

   • Request ID
   • Device type
   • Device ID
   • Issue or notes
   • Assigned locker slot

   

6. Collect the Device

   • Proceed to the assigned locker slot displayed on the kiosk.
   • Open the locker and collect the device.
   • Close the locker securely after collecting the device. The kiosk asks whether the request has been completed.
   • Select Yes if the device has been successfully collected.
   • Select No if the pickup is not completed.

   

7. Confirm Request Completion

Outcome

• The request status is marked as Completed after successful pickup.
• The device location is updated in the system.
• The device is assigned for the user’s usage.