Device Drop-off Request

• A Device Drop-off Request allows users to return a device to a Smart Locker after use. This workflow ensures the device is securely returned and its location, condition, and request status are updated in the system.

  

To create a device drop-off request from the Smart Locker kiosk, follow the steps below:

1. Select Device Drop-off
   Select Device Drop-off from the available request types.

2. Select Your Device
   Select the device that you want to return from the list of devices assigned to you and select the device condition whether its in Good or Bad condition.

   

3. Provide Issue or Notes
   Enter any relevant issue, damage details, or additional information about the device, if required.

4. Create the Request
   Review the entered details and select Create Request to submit the drop-off request.

5. View Request Details
   After the request is created, the kiosk displays the request details, including:

   • Request ID
   • Device ID
   • Issue or notes
   • Assigned locker slot

   

6. Return the Device

   • Proceed to the assigned locker slot displayed on the kiosk.
   • Open the locker and place the device inside.
   • Close the locker securely after returning the device.

   The kiosk asks whether the request has been completed.

   • Select Yes if the device has been successfully returned.
   • Select No if the drop-off is not completed.

   

7. Confirm Request Completion
   Select Yes to confirm that the device drop-off is complete.

Outcome

• The request status is marked as Completed after successful drop-off.
• The device location is updated in the system.
• The device condition is updated based on the selected condition.
• The device is no longer assigned for the user’s usage.
• The device becomes available at the returned locker location.