Device Service

Overview

The Device Service module is used to configure newly installed kiosks before they become operational.

When a kiosk is installed, it automatically appears in the Device Service list as an unconfigured device. Administrators use this module to complete the initial configuration by configuring slots and terminals. Once the configuration is completed, the kiosk is moved to Pending Lockers for tenant assignment.

Purpose of Device Service Configuration

The Device Service Configuration page is used to prepare a newly installed kiosk for operation. It allows administrators to define the physical locker layout by configuring slots and to establish communication with the kiosk hardware by configuring terminals. Completing this configuration ensures the kiosk is ready to be assigned to a tenant and used within the Smart Locker system.

Device Service Flow

1. View Device Service List

The Device Service page displays all newly installed kiosks awaiting configuration.

Each tenant entry displays:

• Device Service ID
• Created at
• Status
• View Action

To begin configuration:

Note: When a kiosk powers on for the first time, its screen displays its Device Service ID. Use this displayed ID to locate and select the correct device-service entry before beginning configuration.

1. Locate the required device service.
2. Click Configure.

The system opens the Device Service Configuration page.

Slot Configuration

The Slot Configuration section is used to define the locker slots available for the kiosk.

From this section, you can:

• Add one or more slots.

Note: The number of slots configured must not exceed the physical number of slots available in the locker hardware. You may configure fewer slots than the physical maximum, but you cannot exceed it.

• If needed, we can edit the Slot Label for each slot.

After configuring the required slots, proceed to the terminal configuration.

Terminal Configuration

The Terminal Configuration section is used to configure the terminals connected to the kiosk. This step is optional and only required if the Smart Locker is being set up with the Service Desk feature. If the locker operates without Service Desk, this section can be skipped.

For each terminal, you can:

• Add a new terminal.
• Edit the Terminal Label.
• Select the Hardware ID.
• Enter the IPKVM URL.
• Enter the IPKVM Username.
• Enter the IPKVM Password.
• Click Test Connection to verify the configuration.

If the connection is successful, the system displays a “Linked Successfully” confirmation message.

Multi-Terminal Locker Setup

If a Smart Locker with the Service Desk feature has multiple terminals:

1. Identify the primary device-service — this is the one with locker control (its Device ID is shown on the locker display when powered on).
2. Open the primary device-service and configure slots under it.
3. Add each additional terminal under the same primary device-service using their respective Device IDs.

Note: Do not configure additional terminals as separate device-services. All terminals of a single Smart Locker must be associated to the same primary device-service.

Save Configuration

After completing the slot and terminal configuration:

1. Review the configuration.
2. Click Configure and confirm the configuration.

The configured kiosk is automatically moved to the Pending Lockers list.

Notes

• Every newly installed kiosk first appears in the Device Service list.
• A device service cannot be used until slots have been configured. Terminal configuration is additionally required if the Service Desk feature is in use.
• The terminal connection should be verified before saving the configuration.
• Successfully configured device services are automatically moved to Pending Lockers.